BleepBleeps

 

BleepBleeps is a hardware startup founded in 2013 by Tom Evans, one of the UK’s leading creatives. I have been advising BleepBleeps since 2014 and joined them in January this year as Head of Customer Experience. 

BleepBleeps are creating a range of cute, connected gadgets to make life easier for families. Each gadget has a face, a name and a character, and they each connect to your smartphone to help with a different aspect of parenting and family life. 

In June we successfully launched our latest product on Kickstarter: Suzy Snooze is an innovative sleep companion for the whole family, helping babies, children and adults get a good night's rest.

 
bb_suzy.png
 

My Role

As Head of CX, I’m responsible for every aspect of the customer experience from online purchase, to unboxing, to using the product on a daily basis. For the customer, interaction with the physical product and use of it though a digital interface aren’t independent experiences. So CX design at BleepBleeps covers software, industrial design and firmware. 

 Rotate Suzy's hat to adjust the brightness of her light. Push down her hat to start her sleep sequence

Rotate Suzy's hat to adjust the brightness of her light. Push down her hat to start her sleep sequence

Joining a startup means taking on roles that would normally fall to a specialist. BleepBleeps has seen me moonlighting as a visual designer, product manager, copywriter, and marketeer.

Suzy Snooze has been developed with industrial design agency, Map, and technology design studio, Hive, who are building the Suzy Snooze app. Working as a distributed team brings challenges. I invested a lot of time choosing tools such as Slack, Trello, InVision and Zeplin to help the team work together better.

 

Challenges

  1. Joining a startup means taking on roles that would normally fall to a specialist. BleepBleeps has seen me moonlighting as a visual designer, product manager, copywriter, and marketeer.
  2. Suzy Snooze has been developed with industrial design agency, Map, and technology design studio, Hive, who are building the Suzy Snooze app. Working as a distributed team brings challenges. I invested a lot of time choosing tools such as Slack, Trello, InVision and Zeplin to help the team work together better.
 

Value Proposition Design

We develop products using a value proposition design process. VP design focuses on jobs, pains and gains: jobs a customer needs doing, pain they encounter getting these things done and the ultimate benefit gained. 

The aim is to make a successful product by creating features that deliver value to the customer, either through more gains or reduced pain.

 It’s crucial to validate the value proposition through both qualitative and quantitive research. We take advantage of our relationship with MumsNet, who provide access to their user base of parents.

It’s crucial to validate the value proposition through both qualitative and quantitive research. We take advantage of our relationship with MumsNet, who provide access to their user base of parents.

 

Framer Studio Prototype

I used Framer Studio to prototype how we might represent Suzy Snooze’s animated LED sequence in the app. Framer’s code based approach to prototyping is fast, flexible and can achieve effects that aren’t possible in other tools.

 

Agile Process

The Suzy Snooze beta app was designed and developed in four sprints, over eight weeks.

 

Results

  • Project of the day on Kickstarter
  • Successfully raised $72,117
  • iOS app designed and developed in eight weeks
Suzy Snooze is currently in production and due to ship in January 2017